Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at:
Please note that approved returns must be sent to the following address:
NUTRIKAY
5900 Balcones Drive
Suite 100
Austin, TX, USA 78731
Items sent back to us without first requesting a return will not be accepted.
If your return request is approved, we will provide return instructions and any required return shipping details.
You can always contact us for any return questions at:
Damages and Issues
Please inspect your order immediately after receiving it and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong product. We will review the issue and work to resolve it.
Exceptions / Non-Returnable Items
Certain items cannot be returned due to safety, hygiene, or product quality reasons.
Non-returnable items include:
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Opened or used beauty and personal care products such as skincare, cosmetics, and similar items.
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Opened or used supplements, vitamins, and health products.
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Perishable goods such as food, flowers, or plants.
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Custom or personalized products.
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Hazardous materials, flammable liquids, or gases.
We also do not accept returns for sale items or gift cards.
If you have questions about whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to receive the item you want is to return the original product (if eligible) and place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
The product must be unused, unworn, in its original condition, with tags attached, and in the original packaging. Proof of purchase will also be required.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or declined.
If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund approval, please contact us at: